Terms of service
Terms of Service
Last Updated: October 14, 2026
1. Introduction
Welcome to Velaura Glam. These Terms of Service govern your access to and use of https://velauraglam.com/ and the SEO, digital marketing, website optimization, and related services we provide.
By accessing our website or purchasing our services, you agree to these terms. If you do not agree, please discontinue using our website and services.
2. Our Services
Velaura Glam provides digital services that may include:
- Search Engine Optimization (SEO)
- Website audits and technical SEO
- Keyword research and competitor analysis
- On-page and off-page optimization
- Content optimization
- Digital advertising and marketing support
- Website performance analysis and reporting
The exact scope, deliverables, pricing, and timeline of each project will be agreed upon with the client before work begins.
3. Orders and Agreements
Clients may request services through our website or other approved communication channels. An order is considered accepted once the service details, pricing, and payment arrangements have been confirmed.
Clients are responsible for providing accurate information and any necessary access or materials required to complete the agreed work.
4. Pricing and Payments
All service fees will be communicated to the client before the work begins. Payment terms, including deposits, installments, or recurring payments, will be specified in the relevant quotation, invoice, or service agreement.
Clients agree to pay all amounts due according to the agreed payment schedule. Additional work outside the original scope may incur additional charges, which will be communicated before proceeding.
5. Service Delivery
We will make reasonable efforts to deliver services within the agreed timeframe. Delivery schedules may depend on client cooperation, access to required systems, third-party platforms, and the complexity of the project.
Clients are responsible for providing accurate information and timely feedback where required.
6. SEO Results Disclaimer
SEO and digital marketing results depend on various factors, including search engine algorithms, competition, website condition, industry trends, and market behavior.
Velaura Glam does not guarantee specific search engine rankings, traffic levels, leads, conversions, or revenue unless a specific written agreement expressly states otherwise.
7. Refunds and Cancellations
Refund requests and cancellations are governed by our Refund Policy, available on our website.
Fees for completed work may be non-refundable except where required by applicable law. Any cancellation of ongoing services will be handled according to the relevant service agreement and applicable legal requirements.
8. Client Responsibilities
Clients agree to:
- Provide accurate information and lawful instructions.
- Maintain ownership or obtain permission to use materials supplied to us.
- Provide necessary access to websites and marketing accounts.
- Avoid requesting unlawful, deceptive, or infringing activities.
- Review deliverables and communicate any concerns within a reasonable period.
Clients remain responsible for their business decisions and the accuracy of information they provide.
9. Intellectual Property
Unless otherwise agreed in writing, clients retain ownership of materials they provide to us.
Ownership and usage rights for deliverables created by Velaura Glam will be determined by the applicable service agreement and payment terms. We retain ownership of our pre-existing tools, methods, templates, processes, and proprietary materials.
Clients must not copy, resell, or redistribute our proprietary materials without written permission.
10. Third-Party Platforms
Our services may involve third-party platforms, including search engines, advertising networks, hosting providers, and analytics tools.
We do not control these platforms and are not responsible for their independent decisions, policy changes, service interruptions, or algorithm updates.
11. Limitation of Liability
To the extent permitted by applicable law, Velaura Glam will not be liable for indirect or consequential losses arising from the use of our services, including lost profits, lost business opportunities, or changes in search engine rankings.
Nothing in these terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
12. Confidentiality
We will take reasonable steps to protect confidential client information received during a project and will use it only for legitimate business purposes, subject to our Privacy Policy and applicable legal obligations.
13. Website Use
You agree not to misuse our website, attempt unauthorized access, interfere with its operation, introduce malicious software, or use our content for unlawful purposes.
We reserve the right to restrict access where necessary to protect our website, users, or business, subject to applicable law.
14. Termination
Either party may terminate a service arrangement in accordance with the applicable service agreement. Outstanding payments for work already performed or other agreed obligations will remain payable, subject to applicable law.
15. Changes to These Terms
We may update these Terms of Service from time to time. Updated terms will be published on this page with a revised date. Changes will apply subject to applicable law and any existing contractual obligations.
16. Governing Law
These terms will be governed by the applicable laws specified in the relevant service agreement. Where no such agreement exists, the applicable law will be determined in accordance with relevant legal requirements.
17. Contact Information
For questions about these Terms of Service, please contact us:
Business Name: Hanze LTD
Website: https://velauraglam.com/