Refund policy
Refund Policy
Last Updated: 2026
At Velaura Glam, we are committed to providing professional SEO, digital marketing, website optimization, and online growth services. This Refund Policy explains the terms and conditions under which refunds may be requested.
1. SEO Services
SEO services involve research, strategy development, optimization, and ongoing work. Because these services require time, expertise, and resources, payments for work already completed are generally non-refundable, except where required by applicable law.
2. Refund Eligibility
A refund request may be considered under the following circumstances:
- Duplicate payments or verified billing errors.
- Services that have not started and for which no work or resources have been committed.
- Failure to deliver an agreed service, subject to review of the circumstances and applicable law.
3. Ongoing SEO Packages
For monthly SEO or digital marketing packages, customers should contact us before the next billing cycle to request cancellation. Cancellation stops future billing in accordance with the agreed service terms but does not automatically qualify the customer for a refund for the current billing period.
4. Completed Services
Once agreed SEO work has been completed and delivered, payments are generally non-refundable. SEO rankings, website traffic, leads, and sales depend on multiple factors outside our control. We do not guarantee specific rankings or business results unless expressly agreed in writing.
5. Refund Request Process
To request a refund, customers must contact our support team with their order or invoice number, the service purchased, and a clear explanation of the issue. We will review the request and respond within a reasonable timeframe.
Approved refunds will be issued through the original payment method where possible. Processing times may vary depending on the payment provider.
6. Contact Information
For questions about this policy or to submit a refund request, please contact us through the contact details listed on our website:
Website: https://velauraglam.com/
Email: as.ka03713@gmail.com
buisness name : Hanze LTD
7. Policy Updates
Velaura Glam reserves the right to update this policy when necessary. Updates will be published on this page and will apply subject to applicable law and existing contractual obligations.